Privacy Policy

This Privacy Policy explains how Castradar (“we”, “us”, “our”) collects and uses personal data when you visit castradar.uk or contact us. We aim to handle personal data responsibly and in line with the UK GDPR and the Data Protection Act 2018.

Controller: Castradar
Responsible publisher: David Wilson
Contact: info@castradar.uk

What personal data we may collect

Depending on how you use the website, we may collect:

Contact details you provide when you email us or submit a form (e.g., name, email address, message content).
Account or subscription details if we offer registration or subscriptions (e.g., username, email, preferences).
Usage and device data that is typically logged when you browse a website (e.g., IP address, pages visited, timestamps, browser type, approximate location derived from IP).
Technical and security information used to keep the site stable and secure (e.g., error logs, anti-abuse signals).
Cookies and similar technologies where used (see “Cookies” below).

We do not intentionally collect special category data (such as health or religious information). Please avoid sending such information to us.

How we use your data (purposes)

To respond to enquiries and provide customer support.
To operate, maintain, and improve the website and our services.
To monitor performance, troubleshoot issues, and prevent fraud and misuse.
To comply with legal obligations and handle disputes.
Where applicable, to send service-related messages (e.g., updates about your request or account).

Lawful bases for processing

Under the UK GDPR, we rely on one or more of the following lawful bases:

Consent: where you have given clear consent (for example, where non-essential cookies are used, or if you request a specific type of communication).
Contract: where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
Legitimate interests: where necessary for our legitimate interests (such as running and securing our website, improving services, and responding to enquiries), provided those interests are not overridden by your rights.
Legal obligation: where we must process data to comply with the law.

Cookies

Our website may use cookies and similar technologies to ensure the site works properly and to help us understand how the site is used. Where required, we will ask for your consent before placing non-essential cookies on your device. You can also control cookies through your browser settings.

How long we keep your data (retention)

We keep personal data only for as long as needed for the purposes described in this policy, and then delete or anonymise it. Retention periods depend on the type of data and why we collected it, for example:

Enquiry correspondence: typically kept as long as needed to respond and for a reasonable period afterwards for record-keeping.
Security and technical logs: typically kept for a limited period to investigate issues and maintain site security.
Legal and compliance records: kept as required by applicable law.

Sharing your data (third parties)

We may share personal data with trusted third parties only where necessary to